Privacy Policy
At Lords Surgical, your trust matters to us. When you choose our products, you also trust us with your personal information, and we take that responsibility very seriously. This Privacy Policy explains how we collect, use, protect, and respect your data when you visit our website, interact with our services, or make a purchase.
1. Information We Collect
We only collect information that helps us serve you better. This may include:
a) Personal Information
- Name
- Phone number
- Email address
- Billing and shipping address
This information is collected / provided by you when you make a purchase, create an account or subscribe for the newsletter.
b) Payment Information
Payment mode and transaction details (handled securely by our payment partners)
We do NOT store your card or bank details on our servers.
c ) Website & Usage Information
Following information may get collected automatically when you visit website -
- IP address
- Device type
- Browser information
- Pages you visit
- Time spent on the website
This helps us improve our website experience and services.
d) Cookies
We use cookies to:
- Keep items in your cart
- Remember your preferences
- Improve loading speed
- Analyse website performance
You may disable cookies from your browser at any time.
2. How We Use Your Information
We use your information strictly for the following purposes:
- Processing and delivering your orders
- Sending order updates, invoices, and shipping alerts
- Providing customer support
- Improving website experience and product offerings
- Running promotions, only if you choose to receive them
- Ensuring safe and secure transactions
We may use your contact information to share promotional offers, new updates and any other marketing communication. This is with your consent only and you have the option to opt out or unsubscribe yourself.
We NEVER sell, trade, or rent your personal information to anyone.
3. Sharing of Information
We share your information only with trusted partners who help us fulfil your orders, such as:
- Payment gateway providers
- Courier/Logistics companies
- Customer support tools
- Website analytics partners
All third-party partners follow strict data protection rules.
We may disclose information to comply with legal obligations, protect our rights, or defend against legal claims.
4. Data Security
Your privacy is our priority. We use industry-standard security measures to protect your data:
- Encrypted payment processing
- Secure servers
- Restricted data access
- Regular security checks
While we do our best, no online system is 100% risk-free. If a data concern arises, we will inform you promptly.
5. Your Rights
You have full control over your data. You may:
- Request access to your personal information
- Ask us to update or correct your details
- Unsubscribe from marketing communications
- Request deletion of your stored data
- Disable cookies from your browser
To place any such request, write to us at support@lordssurgical.com
6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The updated version will always be available on this page.
7. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
Email: support@lordssurgical.com
Phone: +91 86550 79550
Address: B-101, Riddhi Siddhi Complex, M G Road, Borivali (East), Mumbai – 400 066, INDIA.
We are here to help and ensure your experience with Lords Surgical remains safe, secure, and transparent.
